About Us

www.enchanted-wood.co.uk is the online home of Enchanted Wood (UK) Limited, a family-run toy business established for over 14 years with an impressive retail store in Farnham, Surrey.

Our goal is to give customers a shopping experience that they will enjoy and want to use again and again.

At Enchanted Wood we pride ourselves on offering unrivalled product knowledge and the highest levels of customer service. Our staff are dedicated and well-informed and always willing and eager to help you - whether in person or through our on-line service.

With over 4,000 square feet of retail space in our Farnham store, we are one of the largest independents retailers of mainstream toy brands in the southeast of England, with over 150 active suppliers to our retail stores.

As an online customer, shopping with Enchanted Wood means you have access to the widest possible range of the latest brands of toys and games as if you were shopping in a real bricks and mortar store!

Gift Wrapping

If you would like us to make your purchase even more special, why not use our Gift Wrapping service. We will carefully wrap your item with quality paper and ribbon suitable for the gift you have chosen and if you want to add a personal message, we will hand-write this onto a card and attach it to the gift.

 

General gift paper costs £1.00 per item and Birthday, Wedding or Christmas paper £1.25 per item.  Gift cards are £0.50.

 

For details, click on the Gift Wrapping or Handwrite Card options before you click the Add To Basket button for your chosen product.

 

Loyalty Scheme

Enchanted Wood will be launching a loyalty scheme in the near future. Keep an eye on the website for more details.

 

WEEE Regulations

You can now recycle your old electricals with us.

If you.re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination . harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

As part of the regulations, we as a retailer offer our customers the option to return their WEEE items to us for safe disposal. This service is free of charge* and can be used up to 28 days after purchasing an item on a like-for-like basis.

If you would like to return your WEEE regulated product to us for safe disposal then please email sales@enchanted-wood.co.uk to request a Returns Authorisation Number. If your item was not ordered online then you are welcome to return it to the local store where it was purchased.

*Please Note: All costs incurred when returning a WEEE item are to be covered by the customer - no collection service is available.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

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Enchanted Wood Toys - Mon Aug 21 22:34:15 BST 2017 [web4]